Refund & Cancellation Policy
Last updated: August 26, 2026
This policy explains how cancellations, no-shows, and returns are handled for game station rentals, private events, and merchandise purchased through XP Central. Tournament entry fees are handled separately -- see the note at the bottom of this page.
1. Game Station Rentals
- Cancel 12 hours or more before your booked start time: You'll receive a full refund.
- Cancel less than 12 hours before your booked start time, or don't show up: You will be charged the full rental fee. No refund will be issued.
To cancel a rental, contact us as soon as possible through your Profile page or by emailing marcovolt3@gmail.com. Cancellation is effective at the time we receive your request, not when it's sent, so please don't wait until the last minute if you know you need to cancel.
2. Private Events
- Cancel 12 hours or more before your booked event start time: You'll receive a full refund of any deposit or payment made.
- Cancel less than 12 hours before your booked event start time, or don't show up: Your deposit/payment will be forfeited and is non-refundable.
To cancel a private event booking, email marcovolt3@gmail.com as far in advance as possible.
3. Tournament Entry Fees
Tournament entry fees are collected the same day as the tournament and are not subject to the advance-cancellation policy above. See our Tournament Rules & Code of Conduct for details on eligibility, check-in, and disqualification.
4. Merchandise Returns & Refunds
- Standard items: If an item you purchased arrives faulty, defective, or not as described, you may request a return or refund within 7 days of receiving/ picking up the item. Contact marcovolt3@gmail.com with your order details and a description (and, if possible, photos) of the issue.
- "As-Is" / Final Sale items: Some merchandise -- primarily older consoles and older hardware -- is sold as-is and marked with a red tag. These items are final sale and not eligible for return, exchange, or refund for any reason, including if the item is later found to be faulty, unless required otherwise by law. The red tag will be clearly visible on the item and/or its listing before you purchase.
Refunds for approved merchandise returns will be issued to your original payment method (PayPal) or, for in-person "Pay in Person" orders, refunded in the manner arranged with our team.
5. Our Right to Assess Damage
For rentals and private events, any Equipment damage beyond normal wear and tear may result in additional charges as described in our Liability Waiver & Release, separate from and in addition to any rental or event fee.
6. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last updated" date and will apply to bookings/orders made after the change, not retroactively.
7. Contact Us
Questions about a specific order, booking, or this policy can be sent to marcovolt3@gmail.com.